Refund policy

RETURNS

Goods cannot be returned unless clearly displaying a Returns Merchandise Authorisation number (RMA number). Returns not clearly showing this will not be accepted. Customers wishing to return goods for any reason must firstly contact our Customer Services Department to obtain a RMA number and authority, which will be provided once we are satisfied the Return is valid. The issue of a return number is not an agreement to a credit or refund. Once the goods are received by us, we will test any goods that are identified by you as faulty, and report back to you accordingly.

You will receive a full credit or refund for goods that are identified as a manufacturers fault as long as the goods are inside the 12 month warranty period. Warranty period starts from date of invoice. Returns to us for non-faulty goods will be reported back to you upon receipt. We reserve the right to charge a restocking/handling/admin fee of 10% of the value of the goods if returned within the 14 day return period (14 days from date of invoice) or 25% if returned after this period, with a minimum charge of £25.00.

The above paragraph does not affect any of the product guarantees which we offer. GOODS MUST BE RETURNED IN THEIR ORIGINAL UNMARKED PACKAGING. Goods not returned to us in original packaging will not be liable for any type of credit or refund. Cancellation or partial cancellation of orders for non-standard, special build items can only be cancelled by prior negotiation and agreement to identify the company against “loss of expense”

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You will be entitled to a full refund in this case.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If the item is sent back to us damaged then they will NOT be refunded.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.